Refund & Cancellation Policy

1. Policy Overview

GSTMunshi.com provides digital software-as-a-service (SaaS) products for invoice generation, tax computing, and bookkeeping. Because our features are fully accessible upon upgrade verification without shipping physical components, we maintain clear guidelines regarding subscription cancellations and refund cycles.

2. 7-Day Money-Back Guarantee

To allow our customers to trial and audit our premium accounting tools risk-free, we offer a **7-Day Money-Back Guarantee** on all initial premium plans:

• If you upgrade your business workspace to a paid premium tier and decide it does not fit your operational style, you can file a refund request within 7 calendar days of purchase.
• Refunds requested under the 7-day guarantee are processed for the full paid amount, without cancellation charges.
• This guarantee strictly applies only to the **first premium purchase** made by a business account and does not apply to subsequent months, renewals, or additional companies added.

3. How to Request a Refund

To request a refund under our 7-day policy:

• Send an email to support@gstmunshi.com.
• Provide your registered mobile number, business name, and the receipt/invoice generated by our payment processor (Razorpay, Paytm, etc.).
• Briefly explain the reason for your refund request (which helps us improve the app features for other Vyaparis).

4. Refund Processing Timeline

Once your refund request is verified by our team:

• Refunds are approved within 2 business days.
• The refunded amount is credited back strictly to the **original payment source** (bank account, credit/debit card, or UPI ID used during checkout).
• Depending on your banking institution, it takes **5 to 7 business days** for the credit to reflect in your account statement.

5. Subscription Cancellations

You have the full right to cancel your premium subscription at any time. Cancellations can be performed instantly from your workspace’s **Settings** tab.

Upon cancellation, your premium workspace benefits will remain active until the end of your current active billing period (monthly or annual). No renewal charges will be levied. Once the period ends, your workspace is downgraded to our limits-capped Free Tier, but your history and invoices are securely preserved.

6. Non-Refundable Items & Charges

The following are strictly non-refundable:

• Subscription renewal charges (unless requested within 48 hours of automatic charge and the account was completely unused during that time).
• Promotional upgrades purchased using discount coupon codes explicitly marked as "non-refundable".
• Custom integrations, custom billing layouts, or bookkeeping consultancy services rendered by our support teams.

7. Support Helpdesk

If you encounter payment issues, double-billing errors, or cancellation failures, reach out to us:

Email: support@gstmunshi.com
Phone: +91 9310811555 (Mon-Sat, 9 AM - 7 PM)